Privacy Policy

ColneyHomes collects the information you choose to share, along with some details gathered automatically when you visit the website.

• Contact details such as your name, email address and phone number
• Account details such as your login email and password
• Messages sent through the contact form
• Device and browser details, pages viewed and general location based on your connection

Information is used to run the website and provide the services you ask for, including to:

• Create and manage your account
• Answer questions and service requests
• Share the home warranty plan information you request
• Send text messages when you have given consent
• Improve the website and keep it secure

When you agree to receive text messages, your phone number is used to send service related updates and, if you chose it, marketing messages. Message frequency may vary, and standard message and data rates may apply. Reply STOP to opt out or HELP for assistance at any time.

Information is shared only as needed to deliver the services you request, such as with plan providers or qualified local technicians handling a covered request, and with providers that help operate the website. Information may also be disclosed when the law requires it or to protect the rights and safety of users.

The website may use cookies and similar tools to remember your preferences, understand how pages are used and keep sessions secure. You can manage cookies in your browser settings, though some features may not work without them.

Reasonable technical and administrative safeguards protect your information. No method of storage or transmission is completely secure, so absolute security cannot be promised.

Information is kept only as long as needed for the purposes described in this policy, or as long as the law requires.

You may ask to see, correct or delete the personal information held about you, subject to legal limits.

• Update your account details at any time
• Opt out of text messages by replying STOP
• Request deletion by sending a written request

The website is not meant for children, and personal information from children is not knowingly collected. If you believe a child has shared information, please get in touch so it can be removed.

This policy may be updated from time to time. The date at the top of this page shows when it last changed.

Questions about this policy or your information can be sent using the details below.

• Phone: +1 (804) 566-4366
• Email: ava.galbreath@colneyhomes.com
• Address: Watkins Centre Pkwy Midlothian VA 23114